Do you charge membership fee?
No way! Membership to Frilly is free and you also get INR 150* off on your first purchase. All we need from you is an inherent desire to be fashionable all the time (Sign up to know more).
How secure is my transaction?
Your transactions are secured by Pay U India and are 100% secure. Our payment gateway is also SSL certified, meaning we are on a secure connection throughout your browsing experience (and not just during the payment part) !
What currency can I use on the website?
You can pay in INR while making a purchase.
When will I be charged?
In case you choose to pay by credit or debit card or net banking, immediate deduction will take place. If you choose to pay by cash, you can do so at the time of delivery.
How does GST vary for orders?
Tax may vary depending on factors like the city where the order would be shipped to and price of products.
If I return the order will the GST amount charged be refunded?
If any order is returned, the GST amount will be refunded. However, Shipping charges will be non-refundable.
If I cancel the order will the GST amount charged be refunded?
If any order is cancelled before it is shipped, the GST amount and shipping charges will be refunded.
Why was my card or net banking account not charged?
Your payment may have been declined due to either insufficient balance in your account or due to failure of internet connection. We recommend you call us at 1800 121 360 360 (24/7). You can also write to us at hello@frilly.in
| In case of return | Refunded |
|---|---|
| Shipping charges | Non-refundable |
| Coupon/Wallet points | Yes |
| Gift Wrap | Non-refundable |
| In case of cancellation | Refunded |
|---|---|
| Shipping charges | Yes – If cancellation request is received before the order is shipped
No – If cancellation request is received after the order is shipped |
| Coupon/Wallet points | Yes |
| Gift Wrap | Non-refundable |
What payment method can I use online?
You can opt to pay by debit cards, credit cards, net-banking, wallets, paytm, google pay, phonepe or through cash on delivery. Here is a list of card types and wallets we support:
| Supported Card Types – Credit & Debit Card |
|---|
| Maestro |
| Visa |
| Master Card |
| AMEX |
| Supported Online Wallets |
|---|
| PayU money |
| Banks supported under Netbanking | ||
|---|---|---|
| HDFC Bank | ICICI Bank | State Bank of India |
| Axis Bank | Kotak | Bank of India |
| Bank of Maharashtra | Central Bank of India | Corporation Bank |
| Development Credit Bank | Federal Bank | Industrial Development Bank of India |
| Indian Bank | IndusInd Bank | Indial Overseas Bank |
| Jammu and Kashmir Bank | Karnataka Bank | Karur Vysya – Retail Netbanking |
| Karur Vysya – Corporate Netbanking | State Bank of Bikaner and Jaipur | State Bank of Hyderabad |
| State Bank of Mysore | State Bank of Travancore | South Indian Bank |
| Union Bank – Retail Netbanking | Union Bank – Corporate Netbanking | United Bank of India |
| Vijaya Bank | Yes Bank | CityUnion |
| Canara Bank | State Bank of Patiala | Deutsche Bank Netbanking |
| Dhanlaxmi Netbanking | ING Vysya Netbanking | Catholic Syrian Bank |
| Punjab Nation Bank – Retail Netbanking | Punjab Nation Bank – Corporate Netbanking | The Nainital Bank |
