1.1 Frilly Lingerie Inc. is a company registered in India, and located office its at; FB1, Karma Stambh, Near. 247 Park / Home Town, LBS Marg, Vikhroli (W), Mumbai 400083.
1.2 Our GST Number is 27AEOPR0640H1ZC.
1.3 Frilly Lingerie Inc. can be reached for any questions regarding the Terms and Conditions and matters connected to any orders or purchases on the following email address: [email protected]
1.4. These Terms and Conditions govern the selling terms of all orders placed by customer(s) (hereinafter referred to as “you” or the “Customer”) on the domain www.frilly.in or any sub-domains, from the moment you place an order until payment and delivery. By ordering a product, you agree to be legally bound by these Terms and Conditions.
Please make sure you have read and understood them before placing an order.
1.5 Frilly Lingerie Inc. reserves the right to amend these Terms and Condition at any time. The new version will not be retroactive and the Parties shall only be bound by the Terms & Conditions which are online the day the order is placed.
2. CONCLUSION OF CONTRACT
2.1 By placing an order on the Site, you are offered to purchase products subject to these Terms and Conditions. On Site you will follow the the below steps in completing your order.
Find the product(s) you want on the our website
Select the size you require and press ‘Add to Cart’
Once you’ve added all of the items you require to your cart, select checkout option
You will be asked to input your shipping & billing details
Review your order to ensure all items & details are correct
Press ‘Complete Order’
You will then receive an order confirmation via email and sms o the email address & mobile number provided at the time of ordering
2.2 In the unlikely circumstance we’d be unable to fulfill your order for whatever reason, an email will be sent to the address supplied by yourself when you placed the order explaining the issue that may have arose and all possible solutions.
2.3 Remember to check your cart and delivery information to ensure your order is correct before pressing the ‘Place Your Order’ button, as we may not be able to amend or cancel your order once it has been submitted. Please do email [email protected] and our Frilly Lingerie Inc. Experts will do their best to help you, but please note order cancellations or changes to orders may not be possible.
2.4 Frilly Lingerie Inc. reserves the right to reject or cancel your order fulfillment of all orders placed on the website. We explicitly reserve the right to not accept your order for any of the following reasons:
The product is not available / in stock
Your billing information is not correct or not verifiable
Your order has been suspected of fraudulent activity
We could not deliver to the address provided by yourself
In the event of misspelling, pricing or other errors or mistakes in the website information
3. PRICING AND PAYMENT
3.1 The product prices displayed on the website are exclusive of GST. Shipping is free across India and actual charges in case of international order.
3.2 Frilly Lingerie Inc. has the right to change or update information at any time without any warning, including errors with prices, details and descriptions which may appear on the Site.
3.3 There are various payments available to you which will be available upon adding your country during the checkout process. Please note we do not accept cash, cheques or After pay.
3.4 All payments are subject to validation checks and authorization by the payment service provider you have chosen. If the provider refuses to, or does not for any reason, authorize payment, you will then be notified by email and/or during checkout.
4. PRICES MAY VARY ACROSS STORES
4.1 Frilly Lingerie Inc. reserves the right to change the price of a product at any time without any forewarning. Any orders placed prior to this change cannot be amended to the revised price.
5. SHIPPING & DELIVERY
5.1 All orders made on the our website are dispatched from Mumbai. We aim to get all orders out on the same day; however, due to volumes this is not always possible. Tracking numbers, if applicable, are included in your shipping confirmation email.
5.2 When selecting our ‘Next Day Delivery’ method, the cut-off point for guaranteed next day delivery is 4 pm. Orders placed after this period will be dispatched the following day.
5.3 We will carry out a pre-authorization check on the card used for purchase to ensure there are sufficient funds to complete the transaction. The product you have purchased will not be dispatched until this check has been completed and payment has been captured.
5.4 Frilly Lingerie Inc. cannot be held accountable for parcels delayed to reasons beyond our control, including but not limited to the following: Customs, service strikes, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, weather, natural disasters, fire, epidemics or failure of public or private telecommunications networks.
5.5 Our carriers do not deliver on weekends and public holidays.
6.1 Countries outside of India may be subject to additional duties to be paid. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these is necessary to release your order from customs on arrival.
6.2 If you refuse to pay the duties to release your order, the order may subsequently be abandoned by the courier and made non-refundable. Frilly Lingerie Inc. will make every effort to ensure the parcel can be shipped back to the warehouse and refunded. Shipping and handling fees may in this case be applied to the customer.
6.3 By law, Frilly Lingerie Inc. is required to state the correct amount paid for any outgoing international package. Any requests to change this information will be denied.
7. RIGHT OF WITHDRAWAL, RETURNS AND REFUNDS
7.1 You can return products up to 15 days after your dispatch date. Returns are accepted provided that the product is in its original condition, with all labels and tags still be attached, with no make up stains, marks, pulls or rips of garments. Please note our Refund Policy may vary throughout peak sales periods, please refer to our Help Hub for any relevant updates.
7.2 Frilly Lingerie Inc. offer free returns.
7.3 Once your return reaches our warehouse and has been processed by our experts, we will issue your refund. We will endeavor to complete your return within 48 hours on working days (Monday-Friday). Please allow up to 5 days for your funds to arrive back into your account.
7.4 Refunds may only be made to the same payment method used to place the order.
8. PROMOTIONS / OFFERS
8.1 Once a Gift Card has been issued, the card becomes that customers’ property. Gift Cards cannot be used in the purchase of another Gift Card.
8.2 Only one discount code can be used per order. Frilly Lingerie Inc. reserves the right to refuse or cancel the use of a discount code without any further discussion.
8.3 Promotions may vary from time to time.
9.1 We take all complaints very seriously and try to resolve disputes as soon as they arise. Customers wishing to make a complaint are encouraged to contact our Frilly Lingerie Inc. Experts as soon as possible on compla[email protected]
11. INTELLECTUAL PROPERTY RIGHTS
11.1 Frilly Lingerie Inc. owns all intellectual property rights in the website and in the material published on it. These works are protected by copyright laws worldwide.
11.2 Permission is granted to temporarily download one copy of the materials (information or software) on Frilly Lingerie Inc. website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials, use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on Frilly Lingerie Inc. web site; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or “mirror” the materials on any other server. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Frilly Lingerie Inc. at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
These Terms and Conditions were last modified on 1st October,2020.